Terms of Service

These Terms of Service apply when you access our website, contact LunaWorkX, request a proposal, or engage us to provide AI consulting, workflow automation, integration, training, or related professional services.

By using our website or services, you agree to these terms. If you engage us under a separate written proposal, statement of work, master services agreement, or signed contract, that agreement will apply to the extent of any inconsistency.

LunaWorkX provides AI consulting, automation solutions, system integration, document AI, lead generation workflows, team training, and related advisory services for Australian businesses.

You may use our website for lawful business and personal purposes. You must not:

Our services are usually scoped through a proposal, discovery process, statement of work, email confirmation, or written project plan. The scope may include deliverables, fees, timing, assumptions, exclusions, support periods, and client responsibilities.

Unless agreed otherwise in writing, estimates, timelines, and implementation plans are indicative only. Automation projects often depend on third-party systems, data quality, access approvals, API limits, client feedback, and operational constraints outside our control.

To help us deliver the services, you agree to:

AI systems and automated workflows can make mistakes, produce incomplete outputs, misread context, or behave unexpectedly when inputs, data, third-party services, or business rules change.

Unless we expressly agree otherwise in writing, our services do not replace professional legal, financial, medical, compliance, or security advice. You are responsible for reviewing AI outputs and automation results before relying on them.

Our services may connect with third-party platforms such as CRMs, accounting tools, messaging services, analytics tools, cloud providers, AI model providers, automation platforms, payment processors, or communication tools.

Those platforms are governed by their own terms, privacy policies, service levels, fees, limits, and availability. We are not responsible for third-party outages, API changes, pricing changes, data loss, model behaviour, account suspensions, or platform restrictions outside our control.

Fees, payment terms, setup costs, retainers, subscriptions, usage charges, and cancellation terms will be set out in the applicable proposal, invoice, statement of work, or written agreement.

Unless agreed otherwise, invoices are payable in Australian dollars by the due date stated on the invoice. You are responsible for any applicable GST, taxes, bank fees, payment processing fees, third-party platform charges, and usage-based costs.

If you request work outside the agreed scope, we may provide a change estimate or updated proposal before proceeding. Changes may affect pricing, delivery dates, dependencies, and support arrangements.

If a project is delayed because we are waiting for access, information, approvals, feedback, third-party action, or payment, we may adjust timelines and reschedule work based on availability.

Unless agreed otherwise in writing, you retain ownership of the materials, data, documents, business information, logos, brand assets, and system access you provide to us.

We retain ownership of our pre-existing intellectual property, know-how, templates, methods, internal tools, reusable code, prompts, documentation structures, workflows, and general automation patterns developed independently of your confidential information.

Each party agrees to take reasonable steps to protect confidential information received from the other party and to use it only for the purpose of discussing, providing, receiving, or supporting the services.

Confidential information does not include information that is public, already known without restriction, independently developed, or lawfully received from another source.

We handle personal information in accordance with our Privacy Policy. You must ensure that any personal information, business data, or third-party data you provide to us is collected and shared lawfully.

We will provide services with reasonable care and skill. To the maximum extent permitted by law, all other warranties, representations, or guarantees are excluded unless expressly stated in writing.

We do not guarantee that any automation, AI output, integration, website, model, workflow, or third-party platform will be uninterrupted, error-free, secure, or suitable for every business purpose.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, statutory right, or liability that cannot be excluded under Australian law.

To the maximum extent permitted by law, LunaWorkX is not liable for indirect, consequential, special, or loss-of-profit damages, including loss of revenue, data, goodwill, opportunity, anticipated savings, or business interruption.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the website, services, or these terms is limited to the amount you paid us for the relevant services giving rise to the claim in the three months before the claim arose.

You agree to indemnify LunaWorkX against claims, losses, liabilities, costs, and expenses arising from your breach of these terms, misuse of the website or services, unlawful data sharing, infringement of third-party rights, or use of deliverables contrary to our written instructions or agreed scope.

Either party may end a service engagement in accordance with the relevant proposal, statement of work, or written agreement. We may suspend or terminate access to services if you materially breach these terms, fail to pay an invoice when due, misuse deliverables, or create unacceptable legal, security, operational, or reputational risk.

Termination does not affect accrued rights, payment obligations, confidentiality obligations, intellectual property rights, limitations of liability, or any terms intended to survive termination.

We may update these terms from time to time. The Last updated date at the top indicates when the latest changes were made. If we make material changes, we may notify you by updating this page, emailing you, or placing a notice on our website.

These terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and the courts entitled to hear appeals from them.

For questions about these terms, contact us at: